Pearson BTEC Level 3 Diploma in Business Administration (QCF)
Subject Area: Business
56 Lessons Available
Understand business communication models, systems and process
17 sections.
Lesson
Be able to communicate in writing in business
12 sections.
Lesson
Be able to communicate verbally in business
11 sections.
Lesson
Be able to identify personal and professional development requirements
12 sections.
Lesson
Be able to fulfil a personal and professional development plan
12 sections.
Lesson
Be able to maintain the relevance of a personal and professional development plan
13 sections.
Lesson
Understand negotiation in a business environment
15 sections.
Lesson
Understand how to develop and deliver presentations
15 sections.
Lesson
Understand how to create bespoke business documents
11 sections.
Lesson
Understand information systems in a business environment
18 sections.
Lesson
Understand how to manage an office facility
11 sections.
Lesson
Understand health and safety in a business environment
11 sections.
Lesson
Understand how to take minutes of meetings
10 sections.
Lesson
Understand how to chair, lead and manage meetings
12 sections.
Lesson
Understand how to supervise an administration team
13 sections.
Lesson
Understand how to organise events
10 sections.
Lesson
Understand business markets
18 sections.
Lesson
Understand business innovation and growth
17 sections.
Lesson
Understand financial management
13 sections.
Lesson
Understand business budgeting
12 sections.
Lesson
Understand sales and marketing
14 sections.
Lesson
Contribute to the improvement of business performance
18 sections.
Lesson
Negotiate in a business environment
18 sections.
Lesson
Develop a presentation
10 sections.
Lesson
Deliver a presentation
14 sections.
Lesson
Analyse and present business Data
14 sections.
Lesson
Produce business documents
15 sections.
Lesson
P3BA24-1
11 sections.
Lesson
Produce minutes of meetings
14 sections.
Lesson
Handle mail
13 sections.
Lesson
Contribute to the organisation of an event
12 sections.
Lesson
Organise business travel or accommodation
17 sections.
Lesson
Provide administrative support for meetings
16 sections.
Lesson
Buddy a colleague to develop their skills
16 sections.
Lesson
Employee rights and responsibilities
15 sections.
Lesson
Promote equality, diversity and inclusion in the workplace
15 sections.
Lesson
Understand the management of team performance
20 sections.
Lesson
Be able to allocate and assure the quality of work
18 sections.
Lesson
Be able to manage communications within a team
17 sections.
Lesson
Manage individuals’ performance
17 sections.
Lesson
Chair and lead meetings
14 sections.
Lesson
Encourage innovation
20 sections.
Lesson
Participate in a project
18 sections.
Lesson
Prepare for and support quality audits
15 sections.
Lesson
Manage a project
22 sections.
Lesson
Understand how to organise customer service delivery
14 sections.
Lesson
Be able to plan the delivery of customer service
16 sections.
Lesson
Be able to deliver customer service
15 sections.
Lesson
Resolve customers’ complaints
17 sections.
Lesson
Using email
37 sections.
Lesson
Understand the principles of effective decision making
15 sections.
Lesson
Understand leadership styles and models
18 sections.
Lesson
Understand the role, functions and processes of management
17 sections.
Lesson
Understand performance measurement
17 sections.
Lesson
Understand the concepts and practices underpinning customer service delivery
Understand the relationship between customer service and a brand
17 sections.
Lesson
Understand the structure of customer service
Understand the implications of legislation on customer service delivery
20 sections.
Lesson