iCQ Level 3 Diploma in Customer Service (RQF)
Subject Area: Business
47 Lessons Available
Be able to manage communications within a team
17 sections.
Lesson
P3CS11-1
13 sections.
Lesson
P3CS14-1
15 sections.
Lesson
P3CS24-1
16 sections.
Lesson
Resolve customers’ complaints
17 sections.
Lesson
P3CS13-1
13 sections.
Lesson
P3CS16-1
18 sections.
Lesson
P3CS19-1
14 sections.
Lesson
P3CS15-1
13 sections.
Lesson
P2BA49-1
16 sections.
Lesson
Understand the management of team performance
20 sections.
Lesson
Be able to allocate and assure the quality of work
18 sections.
Lesson
P3CS21-1
18 sections.
Lesson
P2BA10-1
13 sections.
Lesson
Manage individuals’ performance
17 sections.
Lesson
Negotiate in a business environment
18 sections.
Lesson
P3CS37-1
17 sections.
Lesson
P2BA13-1
14 sections.
Lesson
Contribute to the organisation of an event
12 sections.
Lesson
Employee rights and responsibilities
15 sections.
Lesson
P3CS44-1
15 sections.
Lesson
Buddy a colleague to develop their skills
16 sections.
Lesson
P3CS33-1
16 sections.
Lesson
Promote equality, diversity and inclusion in the workplace
15 sections.
Lesson
Be able to deliver customer service
15 sections.
Lesson
Understand business innovation and growth
17 sections.
Lesson
Understand financial management
13 sections.
Lesson
Understand business budgeting
12 sections.
Lesson
Understand sales and marketing
14 sections.
Lesson
P3CS5-1
15 sections.
Lesson
P3CS5-2
17 sections.
Lesson
P3CS5-3
12 sections.
Lesson
P3CS3-1
10 sections.
Lesson
P3CS3-2
12 sections.
Lesson
Understand how to organise customer service delivery
14 sections.
Lesson
Be able to plan the delivery of customer service
16 sections.
Lesson
Understand business markets
18 sections.
Lesson
Be able to identify personal and professional development requirements
12 sections.
Lesson
Be able to fulfil a personal and professional development plan
12 sections.
Lesson
Be able to maintain the relevance of a personal and professional development plan
13 sections.
Lesson
Understand the concepts and practices underpinning customer service delivery
Understand the relationship between customer service and a brand
17 sections.
Lesson
Understand the structure of customer service
Understand the implications of legislation on customer service delivery
20 sections.
Lesson
P3CS20-1
17 sections.
Lesson
P3CS12-1
14 sections.
Lesson
P3CS8-1
16 sections.
Lesson
P3CS17-1
18 sections.
Lesson
P3CS26-1
16 sections.
Lesson