Understand challenges to partnership working
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Which of the following are common barriers to multi-agency working? Select the three correct answers.
Confidentiality
Disagreements between agencies
Different organisational structures and working practices
Cultural differences
Communication not correctly passed on
Different professional priorities
Drag and drop the words into the correct gaps.
Make sure that who enters the setting receives a welcome. Talk with parents about their child’s and development, providing support for those who do not speak or understand English. Display lists of words from languages used by children in the setting and parents and practitioners to to them. Find out from parents the they use either in English or in other languages. Invite staff, parents and children to use the greeting.
Which of the strategies below are helpful when resolving conflict? Select the four correct answers.
Make the person understand that you are right
Be prepared to admit that you may be wrong
Remain calm and professional
Listen carefully to what they have to say
Do not respond at all until you have spoken to your manager
Assume that they are right and you are wrong
Clarify the problem as they understand it
Match the words on the left with the items on the right.
Drag and Drop items from one side to pair them with items from the other side
Parent / carer seems afraid to come into the setting
Parent / carer attitude works during the day
Parent / carer communicates using BSL
Parent / carer works always seems negative
Invite parent / carer to join in a session with their child
Staff learn some sign language – invite parent / carer to teach them
Arrange meetings for early mornings or the evenings
Key person visits parent / carer at home to develop relationship
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