Understand how to communicate with children, young people and adults
Table of Contents
Case Study
A refugee family have recently moved to your area and are sending their twins to your school. Their understanding of English is limited and, therefore, communication is challenging. One morning the mother of the twins arrives at the school and looks very cross. She tells you (in broken English) that the teaching assistants looking after her children speak very loudly when talking to her and just point at things. It makes her feel stupid and humiliated in front of the other parents.
- How has the children’s mother interpreted your staff’s way of communicating with her?
- Think of other ways to communicate with the mother that would be more appropriate.
- How could you respond to the mother’s concerns to make the situation better?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.