P2BA1-1
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Question 1 of 4
Which of the two statements is the correct description of communication?
Communication always involves colleagues in the same department and office
Communication involves the transfer of information between people
Which is the correct definition of proactive?
Proactive means reacting to and dealing with complaints when you hear about them
Proactive means working to prevent complaints arising
Which of the two statements is the best description of horizontal communication?
Horizontal communication takes place across the whole company
Horizontal communication can only take place between members of the same team
Which of the two statements is correct?
When communicating with someone you need to consider the specific needs of that individual or their team
When communicating with someone you need to consider their job description and salary
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