P2BA3-5
Table of Contents
Case Study
You have been talking to some of the workers in the post room, and they mention the number of complaints they receive about packages being late, damaged or not sent securely enough. Their observation is, however, that post is just left in the post room with no indication of how it should be sent, no idea of any deadlines, and not even a sender’s name.
- What details do you think the post room need to know?
- How could they make sure they get these details for every package, even if they are not in the post room when the package is left there?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.