P2BA44-5
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Question 1 of 5
What should you do to ensure a productive discussion about ways to improve customer service delivery within your team? Choose two of the below.
Have regular meetings where you encourage and embrace ideas from everyone
Ask colleagues to submit ideas over email, instead of raising them in meetings
Ask each member of the team to think of write down an idea and put it in an ‘ideas box’
Carefully consider all suggestions, and discuss them with others
Who is responsible for identifying potential improvements to customer service delivery? Choose three of the below.
Managers
Service partners
Citizens Advice Bureau
Customers
Customer service team
Is the following statement true or false? Change should always be communicated to staff and customers, giving them a chance to focus on the negative aspects of it.
FALSE
TRUE
Is the following statement true or false? The age of technology has led to a change in customer expectations in recent times.
TRUE
FALSE
Drag and drop the words into the correct gaps.
communicationrespectedconfidenceimprovementspride
Good within a team makes people feel and valued, this in turn, will lead to in carrying out your role and suggesting to customer service.
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