Understand business communication models, systems and process
Your Score: 0/10
Which of the two statements is the correct description of communication?
Communication involves the transfer of information between people
Communication always involves colleagues in the same department and office
Which is the correct definition of proactive?
Proactive means working to prevent complaints arising
Proactive means reacting to and dealing with complaints when you hear about them
Which of the two statements is the best description of horizontal communication?
Horizontal communication takes place across the whole company
Horizontal communication can only take place between members of the same team
Which of the two statements is correct.
When communicating with someone you need to consider their job description and salary
When communicating with someone you need to consider the specific needs of that individual or their team
To make a _______ contribution to a verbal discussion you should always prepare in advance. Select the correct word to fit into the statement.
Anonymous
Written
Private
Valuable
When delivering a presentation you should always consider the needs of the _______. Select the correct word to fit into the statement.
Audience
IT department
Company
Caretakers
Which of the statements below is correct?
The internet is a useful research tool for information when planning written communication
The internet provides information that you can copy when writing business documents
The internet should not be used in the office
The internet will provide all the information you need on your competitors
Which of the statements below is correct?
Style of communication is always the same house style for the same company
Style of communication should always be formal for clients
Style of communication should always be informal for internal documents
Style of communication differs depending on audience
Which of the statements below is correct?
Plain English should never be used in business documents
Plain English used to be used to write legal documents
Plain English consists of short sentences and words that people will understand
Plain English was commonly used in the 18th century but has not been used since 1910
Fill the gaps
This is a
Quiz Complete!
You scored: 0 out of 10