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Prepare for and support quality audits

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Question 1 of 4

Match the words on the left with the items on the right.

Drag and Drop items from one side to pair them with items from the other side

Customer focus

Process approach

Involvement of people

Leadership

Activities are evaluated, aligned, and implemented in a unified way

People identify constraints to their performance

Systematically defining the activities necessary to obtain the desired result

Improved customer loyalty leading to repeat business

Match the words on the left with the items on the right.

Drag and Drop items from one side to pair them with items from the other side

System approach to management

Mutually beneficial supplier relationship

Continual improvement

Factual approach

Understanding organisational capabilities and establish resource constraints prior to action

Establishing goals to guide and measures to track continual improvement

Clear and open communication

Analysing data and information using valid methods

Drag and drop the words into the correct gaps.

auditsimprovementsopportunityexternal

Quality are often carried out by an body and present an to identify where need to be made.

Which one of the below is NOT a quality management technique?

To Do List (TDL)

Plan Do Check Act (PDCA cycle)

Six sigma

Standardisation of activities

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