Prepare for and support quality audits
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Involvement of people
Process approach
Customer focus
Leadership
People identify constraints to their performance
Improved customer loyalty leading to repeat business
Systematically defining the activities necessary to obtain the desired result
Activities are evaluated, aligned, and implemented in a unified way
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Mutually beneficial supplier relationship
Factual approach
System approach to management
Continual improvement
Understanding organisational capabilities and establish resource constraints prior to action
Analysing data and information using valid methods
Establishing goals to guide and measures to track continual improvement
Clear and open communication
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Quality are often carried out by an body and present an to identify where need to be made.
Which one of the below is NOT a quality management technique?
To Do List (TDL)
Six sigma
Plan Do Check Act (PDCA cycle)
Standardisation of activities
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