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Prepare for and support quality audits

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Question 1 of 4

Match the words on the left with the items on the right.

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Involvement of people

Process approach

Customer focus

Leadership

People identify constraints to their performance

Improved customer loyalty leading to repeat business

Systematically defining the activities necessary to obtain the desired result

Activities are evaluated, aligned, and implemented in a unified way

Match the words on the left with the items on the right.

Drag and Drop items from one side to pair them with items from the other side

Mutually beneficial supplier relationship

Factual approach

System approach to management

Continual improvement

Understanding organisational capabilities and establish resource constraints prior to action

Analysing data and information using valid methods

Establishing goals to guide and measures to track continual improvement

Clear and open communication

Drag and drop the words into the correct gaps.

externalauditsimprovementsopportunity

Quality are often carried out by an body and present an to identify where need to be made.

Which one of the below is NOT a quality management technique?

To Do List (TDL)

Six sigma

Plan Do Check Act (PDCA cycle)

Standardisation of activities

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