Prepare for and support quality audits
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Match the words on the left with the items on the right.
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Customer focus
Leadership
Process approach
Involvement of people
Improved customer loyalty leading to repeat business
People identify constraints to their performance
Systematically defining the activities necessary to obtain the desired result
Activities are evaluated, aligned, and implemented in a unified way
Match the words on the left with the items on the right.
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System approach to management
Mutually beneficial supplier relationship
Factual approach
Continual improvement
Clear and open communication
Analysing data and information using valid methods
Understanding organisational capabilities and establish resource constraints prior to action
Establishing goals to guide and measures to track continual improvement
Drag and drop the words into the correct gaps.
Quality are often carried out by an body and present an to identify where need to be made.
Which one of the below is NOT a quality management technique?
Six sigma
Plan Do Check Act (PDCA cycle)
Standardisation of activities
To Do List (TDL)
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