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Prepare for and support quality audits

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Question 1 of 4

Match the words on the left with the items on the right.

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Leadership

Customer focus

Process approach

Involvement of people

Activities are evaluated, aligned, and implemented in a unified way

Systematically defining the activities necessary to obtain the desired result

Improved customer loyalty leading to repeat business

People identify constraints to their performance

Match the words on the left with the items on the right.

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Continual improvement

System approach to management

Mutually beneficial supplier relationship

Factual approach

Analysing data and information using valid methods

Understanding organisational capabilities and establish resource constraints prior to action

Clear and open communication

Establishing goals to guide and measures to track continual improvement

Drag and drop the words into the correct gaps.

improvementsexternalauditsopportunity

Quality are often carried out by an body and present an to identify where need to be made.

Which one of the below is NOT a quality management technique?

Standardisation of activities

To Do List (TDL)

Six sigma

Plan Do Check Act (PDCA cycle)

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