Be able to plan the delivery of customer service
Table of Contents
Click here to read this business case study on Portakabin and why they consider customer service to be so important.
- Does your organisation have a similar customer charter and are there any suggestions from the study that might benefit your company?
- Portakabin’s Customer Charters include the steps they will take if there is a problem with their delivery. Reflect on your performance and that of your team in the last six months. How often have you been aware of missed delivery times or inferior work?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.