Be able to deliver customer service
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Question 1 of 5
Improvement in customer service delivery can be brought about by:
Pay rises
Marketing materials
More products
Training
To ensure customer satisfaction, an organisation must:
Keep promises
Make a profit
Achieve goals
Increase sales
When agreeing an action with a customer, it’s important to:
Tell the customer what you can do
Achieve your targets
Promote other products
Consider teamwork
Customer service delivery can be adapted to meet customer expectations by:
Effective listening
Being confrontational
Answering another call
Wearing different clothes
Areas for improvement in customer service delivery include improving:
Cold calling targets
Customer interactions
Packaging
Facilities for staff
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