Be able to deliver customer service
Your Score: 0/5
Question 1 of 5
Improvement in customer service delivery can be brought about by:
More products
Training
Marketing materials
Pay rises
To ensure customer satisfaction, an organisation must:
Keep promises
Achieve goals
Make a profit
Increase sales
When agreeing an action with a customer, it’s important to:
Achieve your targets
Tell the customer what you can do
Promote other products
Consider teamwork
Customer service delivery can be adapted to meet customer expectations by:
Wearing different clothes
Answering another call
Effective listening
Being confrontational
Areas for improvement in customer service delivery include improving:
Packaging
Facilities for staff
Customer interactions
Cold calling targets
Quiz Complete!
You scored: 0 out of 5