Be able to deliver customer service
Your Score: 0/5
Question 1 of 5
Improvement in customer service delivery can be brought about by:
Training
More products
Pay rises
Marketing materials
To ensure customer satisfaction, an organisation must:
Achieve goals
Keep promises
Increase sales
Make a profit
When agreeing an action with a customer, it’s important to:
Promote other products
Tell the customer what you can do
Consider teamwork
Achieve your targets
Customer service delivery can be adapted to meet customer expectations by:
Wearing different clothes
Answering another call
Effective listening
Being confrontational
Areas for improvement in customer service delivery include improving:
Packaging
Customer interactions
Cold calling targets
Facilities for staff
Quiz Complete!
You scored: 0 out of 5