Be able to deliver customer service
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Question 1 of 5
Improvement in customer service delivery can be brought about by:
Pay rises
Marketing materials
Training
More products
To ensure customer satisfaction, an organisation must:
Make a profit
Keep promises
Increase sales
Achieve goals
When agreeing an action with a customer, it’s important to:
Promote other products
Achieve your targets
Consider teamwork
Tell the customer what you can do
Customer service delivery can be adapted to meet customer expectations by:
Answering another call
Being confrontational
Wearing different clothes
Effective listening
Areas for improvement in customer service delivery include improving:
Facilities for staff
Customer interactions
Cold calling targets
Packaging
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