Be able to deliver customer service
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Question 1 of 5
Improvement in customer service delivery can be brought about by:
Marketing materials
More products
Pay rises
Training
To ensure customer satisfaction, an organisation must:
Increase sales
Make a profit
Keep promises
Achieve goals
When agreeing an action with a customer, it’s important to:
Achieve your targets
Promote other products
Tell the customer what you can do
Consider teamwork
Customer service delivery can be adapted to meet customer expectations by:
Being confrontational
Wearing different clothes
Effective listening
Answering another call
Areas for improvement in customer service delivery include improving:
Customer interactions
Facilities for staff
Cold calling targets
Packaging
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