Resolve customers’ complaints
Your Score: 0/5
Question 1 of 5
Customer complaints can be caused by:
negotiation
unresolved problems
social media
satisfaction surveys
Techniques for monitoring customers’ complaints must:
fit in with customer service strategy
engage customers
exceed customer expectations
achieve customer retention
The service offer ensures:
consistency of service
telephones are answered promptly
excellent customer service
agreed delivery times
Consumer protection laws are a form of government regulation, which aims to:
protect the rights of consumers
protect the health and safety of consumers
allow aggressive selling
set prices for products and/or services
An active listener will:
judge
summarise
interrupt
resolve complaints
Quiz Complete!
You scored: 0 out of 5