Resolve customers’ complaints
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Question 1 of 5
Customer complaints can be caused by:
satisfaction surveys
social media
negotiation
unresolved problems
Techniques for monitoring customers’ complaints must:
achieve customer retention
engage customers
exceed customer expectations
fit in with customer service strategy
The service offer ensures:
agreed delivery times
telephones are answered promptly
excellent customer service
consistency of service
Consumer protection laws are a form of government regulation, which aims to:
protect the health and safety of consumers
allow aggressive selling
set prices for products and/or services
protect the rights of consumers
An active listener will:
resolve complaints
interrupt
summarise
judge
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