Resolve customers’ complaints
Your Score: 0/5
Question 1 of 5
Customer complaints can be caused by:
unresolved problems
social media
satisfaction surveys
negotiation
Techniques for monitoring customers’ complaints must:
achieve customer retention
fit in with customer service strategy
exceed customer expectations
engage customers
The service offer ensures:
telephones are answered promptly
excellent customer service
agreed delivery times
consistency of service
Consumer protection laws are a form of government regulation, which aims to:
allow aggressive selling
protect the health and safety of consumers
protect the rights of consumers
set prices for products and/or services
An active listener will:
summarise
judge
interrupt
resolve complaints
Quiz Complete!
You scored: 0 out of 5