Understand the concepts and practices underpinning customer service delivery / Understand the relationship between customer service and a brand
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Question 1 of 6
Is the following statement true or false? Profit and growth are stimulated mainly by customer satisfaction.
TRUE
FALSE
Is the following statement true or false? Employee satisfaction has an impact on customer satisfaction.
TRUE
FALSE
Is the following statement true or false? You will not achieve customer loyalty without customer satisfaction.
TRUE
FALSE
Is the following statement true or false? Customers will always remain loyal if they like you.
FALSE
TRUE
Is the following statement true or false? Your brand is how a customer perceives you.
FALSE
TRUE
Is the following statement true or false? Branding is the building of trust between stakeholders and employees.
FALSE
TRUE
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