Use and develop systems that promote communication
In this tutorial you will learn:
- About the importance of good communication
- About methods of communicating that ensure people feel listened to, understood, valued and appreciated
- How to be sensitive to the communication needs of those with English as a second language
Table of Contents
- Tutorial Video
- Reading Materials
- Laser Learning reading text ‘Communication’
- ‘Effective communication and engagement with children, young people and families’ by the Children’s Workforce Development Council
- ‘Effective communications’ by The National Archives
- ‘Barriers to effective communication’
- ‘Working with culturally and linguistically diverse families’ webpage on the RTI Action Network website
- ‘Information sharing: Advice for practitioners providing safeguarding services to children, young people, parents and carers’ by the HM Government
- Laser Learning reading text ‘Looking after information’
- Presentation
- Click to launch this lesson’s first presentation on ‘Barriers to communication and online communication’.
- Click to launch this lesson’s second presentation on ‘Confidentiality’.
- Good Practice Example
- Watch this video which was produced by Teachers TV. The video shows good practice in managing external communications. Although the video was created especially for teachers, it is also useful for those working with children in other capacities too.Make notes on the video. Is there anything that you can relate to your setting? What can you learn from watching the video?
- Watch this video which was produced by Teachers TV. The video shows good practice in managing external communications. Although the video was created especially for teachers, it is also useful for those working with children in other capacities too.Make notes on the video. Is there anything that you can relate to your setting? What can you learn from watching the video?
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- Click to read ‘Your guide to Communicating with people with a learning disability’ by Mencap.
- Click to read ‘Communicating with parents and carers with English as an Additional Language’ by Laser Learning.
- Click to visit the website of The Communication Trust. Explore the website for useful information and resources:
- ‘Types of communication’ on the Notes Desk website. Click to read this article.
- ‘Active listening’ by the NHS Improvement team. Click to read about when to use active listening and how to use it.
- ‘Words to stop using’ webpage on the Youth Employment website. Click to read about stopping yourself from using words that just fill space.
- ‘Understanding body language and facial expressions’ by Very Well Mind. Click to read about picking up and understanding nonverbal signals.
- ‘47 pro tips on how to talk to customers’ on the Mind Scout website. Click to read about tone of voice.
- ‘Effective communications’ on the Educational Leaders website. Click to read the sections on ‘communication planning’ and ‘communication methods’.
- Click to read ‘Guide to the General Data Protection Regulation (GDPR)’ on the ICO website.
- Click to read ‘Photography and sharing images guidance’ on the NSPCC website.
- Extended Learning
- Think And Challenge
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