We need to communicate everyday with a range of different people that come into our setting. Select three things that we should always do when communicating face to face.

Drag and drop the words into the correct gaps.

It is essential to keep all clients’ personal details and concerns confidential. However, the time when you must that confidentiality is when you believe a individual’s is at risk. When there is a need to share confidential information it should only be with those who to know and never the whole group. Information about families and individuals should be kept in a locked cabinet. Individuals should be made aware that you keep these records and that they are kept in with the Data Act.

What is the name of the legislation that promotes high standards in the handling and processing of personal information?

Drag and drop the words into the correct gaps.

Research shows most is achieved through body such as smiling, frowning, crying, etc. We also use tone and pitch of to portray how we feel emotionally. In fact, only 7% of all communication is spoken! It’s also vital that you have good skills.