Develop procedures and practice to respond to concerns and complaints
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Drag and drop the words into the correct gaps.
All complaints are an to improve policies and practice. Dealing with complaints is the of all staff and complainants should not be made to feel they are not taken seriously. How you to complaints is a reflection on the you place on clients and staff.
Match the words on the left with the items on the right.
Drag and Drop items from one side to pair them with items from the other side
Complaint
Concern
Fact
Comment
It’s raining heavily outside
With all this rain you’ll have your hands full dealing with coats and wellies today
I’m worried about the supervision at playtime as my child had to ask for help to put his coat on yesterday
My child was playing in the rain with no coat on and his clothes were soaked when I collected him
The only way to satisfactorily resolve a complaint is to give the complainant exactly what they ask for. Is this statement true or false?
TRUE
FALSE
Look at the two statements below. Which reflects the most appropriate attitude for resolving complaints?.
Part of successfully managing and responding to a complaint is how you communicate with the various people concerned. It’s not what you say but the way you say it.
It doesn’t matter how you say something as long as you can back up what you say with the facts.
Quiz Complete!
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