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Develop provision for family support

Case Study

A teenage mother who uses your provision to learn basic computer skills has been abusive to staff on more than one occasion and has disclosed to you, when you have approached her, that she is suffering from post-natal depression. You have also smelt alcohol on her breath.You want to continue supporting her to access the provision, but you have a duty of care to your staff and other service users.
  1. How would you handle the situation without alienating the mother?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the responses you have to the above scenario will be judged as right or wrong. Share your scenario with a work colleague or friend and ask them to tell you whether they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your assessor.