P2CS2-2
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Question 1 of 5
Customer retention is the activity an organisation takes in order to maintain regular custom from:
organisations and individuals
internal departments
direct marketing opportunities
staff
The benefits of customer retention to an organisation include:
higher prices
better customer service
obtaining customer data
exceeding customer expectations
Which one of the following is NOT a technique to attract or retain customers?
Industry networking
Staff bonus schemes
Staff training
Advertising campaign
Customer loyalty can be assessed by customer:
service
expectations
feedback
rapport
Customer recovery is the process or strategies used by a company to attract previous customers who have:
completed a questionnaire
moved to a different location
stopped doing business with them
no need for the product and/or service
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