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Be able to build and maintain professional relationships with children and young people and others in a learning environment

Case Study

Amy, who is 15 years old, has fallen out with her best friend Leanne. The argument is because Leanne laughed at Amy’s new haircut and made hurtful comments about it on social media.
  1. What will you say to Leanne?
  2. What will you say to Amy?
  3. How will you help Leanne and Amy repair their friendship?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.