Be able to reduce barriers to communication
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Match the words on the left with the items on the right.
Drag and Drop items from one side to pair them with items from the other side
Setting manager is very busy
Individual had bad experiences and fears authority
Individual’s understanding of English is limited
An individual wears a hearing aid
Keep communication casual, friendly and relaxed
Write a short note or email for them to see
Demonstrate your meaning using basic words, gestures and body language
Take an individual to a quiet environment to talk, to reduce interference
Which of these services may assist communication?
Services that assist communication may include: controlling negotiation, evaluating stressful experiences, building barriers and dictating
Services that assist communication may include: translation services, interpretation services, speech and language service and advocacy services
Match the words on the left with the items on the right.
Drag and Drop items from one side to pair them with items from the other side
It’s an easy job to do
A screw has fallen out of the table
Claire is late for work again!
I will write the report later
Does this mean Mrs O’Connor has not had her bath yet?
Does this make it dangerous for people to use?
So will it be ready by the end of the day?
So do you think you can manage alone?
If a family member appears mistrusting and anxious about leaving their loved one in your care, how could you reassure them?
Show them the setting's latest CQC inspection report
Point out how happy all the other family members are
Tell them there is nothing to worry about
Smile, make eye contact, reassure them and cheerfully encourage them to come for another visit soon
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You scored: 0 out of 4