Case Study

Rebecca and Irina are best friends and both work at Sunnyside Rest home looking after elderly residents, many of whom have symptoms of Dementia. One day, Rebecca is late back from lunch and is told off by her line manager. Rebecca is then very annoyed at Irina for not helping her to complete her tasks or covering for her until she was back from lunch. The girls are quite obviously upset with each other and many of the individuals they care for are starting to show signs of distress. 1. If you were Rebecca and Irina’s manager, how would you encourage them to sort out this problem? 2. What would you say to Rebecca and Irina about how their argument is affecting the people they look after? 3. How will you encourage Rebecca and Irina to develop a good professional relationship? It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.