‘Candidate Handbook for the Level 2 Diploma in Health and Social Care’ published by Heinemann. Read pages 89-91 from the handbook on dealing with conflict. NB. You should be able to borrow this book from your local library or it may be available online as an electronic version. Laser Learning is not suggesting that this book is more suitable than others available to learners. Be sure to look at a variety of books, including any mentioned in the Extended Learning section of the lesson.