Be able to meet the communication and language needs, wishes and preferences of individuals
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Match the words on the left with the items on the right.
Drag and Drop items from one side to pair them with items from the other side
Upset individual
Conflict
Hearing impairment
Reporting an accident
Comforting
Signing
Writing
Talking
How might a setting communicate in the most effective way with people from diverse backgrounds?
By insisting that everyone at the setting learn and speak multiple languages
By finding out the individual communication needs of individuals and their family and making staff aware of ways in which they can best meet their needs
By providing information in Braille only
By requesting that individuals and their families come and explain their needs to you
What factors do you need to consider when promoting effective communication? Select the three correct factors.
Am I sitting comfortably?
Am I using appropriate language?
Am I on time for the meeting?
Am I exercising my rights?
Am I approachable?
Am I explaining myself clearly?
When communicating with another person it is important to consider how they are feeling. Is this true or false?
FALSE
TRUE
How can you ensure that you are responsive during communication? Select the three correct answers.
Ask others to clarify what they have said if you are not sure what they mean
Listen carefully and actively
Use expressions that invite others to put forward their views
Tell them what you think and why
Offer them tea and biscuits
Quiz Complete!
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