Laser Lessons - Lesson

Know how to respond to complaints

Table of Contents

In this tutorial you will learn:

How to respond to complaints which relate to your duty of care for a person
It is important that complaints are taken seriously and that policies and procedures are checked to see if improvements or changes need to be made

Table of Contents

'Dealing with concerns from people who use care services' from the Social Care Institute for Excellence
‘Complaints policy’ by NHS England
Find and read a copy of your organisation's policy and procedures for dealing with complaints.
‘Principles of good complaint handling’ by The Parliamentary and Health Service Ombudsman
'Regulation 16: Receiving and acting on complaints’ from the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 16

Think And Challenge