Laser Lessons - Lesson

Know how to respond to complaints

Table of Contents

'Dealing with concerns from people who use care services' from the Social Care Institute for Excellence

This article gives the guidelines about how complaints about the NHS and adult social care should be handled.

Table of Contents

'Dealing with concerns from people who use care services' from the Social Care Institute for Excellence
‘Complaints policy’ by NHS England
Find and read a copy of your organisation's policy and procedures for dealing with complaints.
‘Principles of good complaint handling’ by The Parliamentary and Health Service Ombudsman
'Regulation 16: Receiving and acting on complaints’ from the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 16

Think And Challenge