Case Study
Kerry has just arrived at the children’s home where Tom works. Kerry is nine years old and her mother has just been taken into hospital and there are no family members who can look after her. Kerry’s father is not allowed to see her or her mother as he was prosecuted for physically harming them both. Kerry is understandably wary of men and will not talk to Tom. As the senior member of staff on duty that day, it is his responsibility to settle her in.
- How can Tom start to develop a good relationship with Kerry?
- What strategies might Tom use to overcome the feelings and issues Kerry has with communicating with men?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your assessor.