Laser Lessons - Lesson

P3DBA5-5

Table of Contents

In this tutorial you will learn:

About the need to clarify the details of queries
About taking responsibility for queries, seeking advice and escalating when appropriate
About responding to queries in a timely manner

Table of Contents

Click to read the Instra Corporation’s ‘Complaints handling policy (escalation policy)’ as an example of how one organisation sets out its standards for dealing with enquires.
This article from Fresh Works provides ‘A guide to empathy in customer service’.
Skills You Need have produced an article called ‘Clarifying and clarification’ examining how to confirm understanding of the needs and expectations of the person(s) making the enquiry.
This article on The Muse website considers ‘The right way to ask for help at work’.

Think And Challenge