Be able to develop effective working relationships with professional colleagues
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Question 1 of 4
How could you show that you respect and value the professional competence and contribution of your colleagues? Select the three correct answers.
By listening attentively to what they have to say
By sharing gossip about other staff with them
By taking them out for lunch
By believing that their point of view is valid and useful, even if you disagree
By seeking their opinions
Which of these rights should you not expect as a professional? Select the two correct answers
The right to be heard
The right to dismiss the opinions of others
The right to be respected
The right to argue
The right to disagree
Is this statement true or false? Assertiveness means stating your opinions more and more persuasively until everyone agrees with you.
TRUE
FALSE
Which four of these skills and techniques are important if you are to be an attentive listener?
Nodding
Paraphrasing
Reflecting
Repeating
Agreeing
Summarising
Attentive silence
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