ST3BA1-4
Table of Contents
Case Study
Connie has been working for several years in the IT department of Bookly Publishing, where Mehmood has been working for six months.
Connie is a project manager with a lot of experience in implementing new ideas and changes to Bookly Publishing and she realises that Mehmood has a number of good ideas about how the company could use technology to launch a new range of e-books. However, Mehmood feels unsure about how to develop his ideas and present them to his manager, and what the effect they would have on other departments.
- If you were Connie, how could you coach Mehmood to develop his skills – what skills would you focus on and how could you provide support?
- In your current role, if you were to coach a more junior colleague that came to you expressing a lack of knowledge / experience in a particular area – what skills could you gain from the experience?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.