P2CS3-1
Your Score: 0/5
Question 1 of 5
What are three purposes of customer service?
Improving work / life balance
Increasing wages
Meeting the needs and wants of customers
Gaining customer loyalty
Meeting sales and service targets
A ‘service offer’ includes:
jargon and abbreviations
employees names and home addresses
pricing and range of products
the products and/or services a competitor provides
What is the MOST important reason for delivering consistently high customer service?
Increasing online reviews
Obtaining negative customer feedback
Monitoring the customer charter
Exceeding customer expectations
Which one of the below is a barriers to effective customer service?
Service level agreements
Lack of product knowledge
Well trained customer service staff
Value added benefits
Is the following statement true or false? It is important to know about competitors’ activities in order to find out what customers need / want.
TRUE
FALSE
Quiz Complete!
You scored: 0 out of 5