P2CS3-1
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Question 1 of 5
What are three purposes of customer service?
Improving work / life balance
Gaining customer loyalty
Meeting sales and service targets
Increasing wages
Meeting the needs and wants of customers
A ‘service offer’ includes:
employees names and home addresses
jargon and abbreviations
pricing and range of products
the products and/or services a competitor provides
What is the MOST important reason for delivering consistently high customer service?
Obtaining negative customer feedback
Monitoring the customer charter
Exceeding customer expectations
Increasing online reviews
Which one of the below is a barriers to effective customer service?
Lack of product knowledge
Service level agreements
Value added benefits
Well trained customer service staff
Is the following statement true or false? It is important to know about competitors’ activities in order to find out what customers need / want.
TRUE
FALSE
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