Laser Lessons - Lesson

P3CS13-1

Table of Contents

In this tutorial you will learn:

When to use different method of written communication, and their benefits and limitations.
About organisational standards, house styles, and business conventions.
Why it is important to protect data and maintain confidentiality when communicating with customers.

Table of Contents

Click on the link and read ‘Writing skills’ on the Skills You Need website.
Click on the link to read more information about the Data Protection Act on the Information Commissioner’s Office website.
Find ‘Customer care excellence: How to create an effective customer focus’, by Sarah Cook, published by Kogan Page and read: Chapter one ‘An introduction to customer care’, chapter three ‘Listening to customers’ and chapter six ‘The internal customer’.N.B. You should be able to borrow this book from your local library.
Search on the internet for information about the Consumer Rights Act 2015.

Think And Challenge