P3CS13-1
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Question 1 of 5
What is written communication needed for?
Legal documents
Confidentiality
External customers
Customer data
House style is used by organisations to:
keep costs down
create less paperwork
check contents of letters
promote a professional image
One of the benefits of communicating with customers in writing is:
consistency of the service offer
all objectives will be met
it can be checked by others before sending
it is a formal method of communication
When writing to customers, why must personal data be protected?
The customer does not want others to see their information
The customer service team has targets
The sales team wants to keep their own leads on file
The organisation has a duty to keep information confidential
When using email, what is it important to do?
Use informal language
Check carefully before sending
Reply immediately
Send a copy to a manager
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