P3CS13-1
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Question 1 of 5
What is written communication needed for?
Confidentiality
Customer data
External customers
Legal documents
House style is used by organisations to:
promote a professional image
create less paperwork
keep costs down
check contents of letters
One of the benefits of communicating with customers in writing is:
all objectives will be met
it can be checked by others before sending
it is a formal method of communication
consistency of the service offer
When writing to customers, why must personal data be protected?
The sales team wants to keep their own leads on file
The organisation has a duty to keep information confidential
The customer service team has targets
The customer does not want others to see their information
When using email, what is it important to do?
Use informal language
Send a copy to a manager
Check carefully before sending
Reply immediately
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