P3CS13-1
Your Score: 0/5
Question 1 of 5
What is written communication needed for?
Legal documents
Customer data
Confidentiality
External customers
House style is used by organisations to:
promote a professional image
create less paperwork
keep costs down
check contents of letters
One of the benefits of communicating with customers in writing is:
it can be checked by others before sending
all objectives will be met
consistency of the service offer
it is a formal method of communication
When writing to customers, why must personal data be protected?
The customer service team has targets
The organisation has a duty to keep information confidential
The sales team wants to keep their own leads on file
The customer does not want others to see their information
When using email, what is it important to do?
Reply immediately
Use informal language
Check carefully before sending
Send a copy to a manager
Quiz Complete!
You scored: 0 out of 5