P3CS13-1
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Question 1 of 5
What is written communication needed for?
Legal documents
Confidentiality
Customer data
External customers
House style is used by organisations to:
create less paperwork
check contents of letters
keep costs down
promote a professional image
One of the benefits of communicating with customers in writing is:
consistency of the service offer
all objectives will be met
it is a formal method of communication
it can be checked by others before sending
When writing to customers, why must personal data be protected?
The sales team wants to keep their own leads on file
The customer service team has targets
The organisation has a duty to keep information confidential
The customer does not want others to see their information
When using email, what is it important to do?
Use informal language
Reply immediately
Check carefully before sending
Send a copy to a manager
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