P3CS14-1
Your Score: 0/5
Why is it important to keep up to date with product knowledge?
It will increase your salary
You will be able to answer customers’ questions
You can go on a training course
You will be able to write organisation procedures
Customers’ needs can be identified by:
promoting additional products
using questioning techniques
giving a positive impression
exceeding customer expectations
AIDA is an acronym for:
Attention, Information, Desire, Action
Attention, Interest, Desire, Action
Attention, Interest, Description, Action
Attention, Interest, Desire, Active listening
Cross selling is about selling a:
more expensive item
different package
special promotion
related item
When is the best time to promote additional products and/or services to a customer?
When the customer has asked for a reduction in price
When the customer has not made a decision about buying
When the customer has decided to buy the product and/or service
When the customer has asked questions about the product and/or service
Quiz Complete!
You scored: 0 out of 5