P3CS14-1
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Why is it important to keep up to date with product knowledge?
It will increase your salary
You will be able to answer customers’ questions
You will be able to write organisation procedures
You can go on a training course
Customers’ needs can be identified by:
promoting additional products
exceeding customer expectations
giving a positive impression
using questioning techniques
AIDA is an acronym for:
Attention, Interest, Desire, Active listening
Attention, Interest, Desire, Action
Attention, Interest, Description, Action
Attention, Information, Desire, Action
Cross selling is about selling a:
different package
special promotion
more expensive item
related item
When is the best time to promote additional products and/or services to a customer?
When the customer has not made a decision about buying
When the customer has asked for a reduction in price
When the customer has decided to buy the product and/or service
When the customer has asked questions about the product and/or service
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