P3CS14-1
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Why is it important to keep up to date with product knowledge?
You will be able to write organisation procedures
You can go on a training course
You will be able to answer customers’ questions
It will increase your salary
Customers’ needs can be identified by:
promoting additional products
giving a positive impression
exceeding customer expectations
using questioning techniques
AIDA is an acronym for:
Attention, Interest, Desire, Active listening
Attention, Interest, Description, Action
Attention, Information, Desire, Action
Attention, Interest, Desire, Action
Cross selling is about selling a:
special promotion
different package
related item
more expensive item
When is the best time to promote additional products and/or services to a customer?
When the customer has decided to buy the product and/or service
When the customer has not made a decision about buying
When the customer has asked questions about the product and/or service
When the customer has asked for a reduction in price
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