P3CS16-1
Your Score: 0/5
Question 1 of 5
Is the following statement true or false? Before making a visit to a customer’s premises you should confirm the visit and check all paperwork and contact details.
TRUE
FALSE
It is important to be positive about the product in order to:
sell extra related products
book an appointment
increase profits
give the customer confidence
Why is it important to observe organisational standards on customer premises?
It helps organisational health and safety assessments
It promotes the organisational dress code
It enhance the reputation of the organisation
It improves security in the organisation
All work must be previously agreed in order to:
keep to warranty terms and conditions
ensure that work is finished on time
respect client confidentiality
avoid disputes and complaints
Carrying out a risk assessment of customer premises will identify which of the two below?
Best routes for delivery drivers
Possible risks
Equality and diversity issues
Hazards to safety and security
Quiz Complete!
You scored: 0 out of 5