P3CS16-1
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Question 1 of 5
Is the following statement true or false? Before making a visit to a customer’s premises you should confirm the visit and check all paperwork and contact details.
TRUE
FALSE
It is important to be positive about the product in order to:
increase profits
sell extra related products
give the customer confidence
book an appointment
Why is it important to observe organisational standards on customer premises?
It helps organisational health and safety assessments
It improves security in the organisation
It enhance the reputation of the organisation
It promotes the organisational dress code
All work must be previously agreed in order to:
avoid disputes and complaints
respect client confidentiality
ensure that work is finished on time
keep to warranty terms and conditions
Carrying out a risk assessment of customer premises will identify which of the two below?
Possible risks
Equality and diversity issues
Best routes for delivery drivers
Hazards to safety and security
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