P3CS16-1
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Question 1 of 5
Is the following statement true or false? Before making a visit to a customer’s premises you should confirm the visit and check all paperwork and contact details.
TRUE
FALSE
It is important to be positive about the product in order to:
book an appointment
increase profits
give the customer confidence
sell extra related products
Why is it important to observe organisational standards on customer premises?
It promotes the organisational dress code
It enhance the reputation of the organisation
It helps organisational health and safety assessments
It improves security in the organisation
All work must be previously agreed in order to:
keep to warranty terms and conditions
avoid disputes and complaints
respect client confidentiality
ensure that work is finished on time
Carrying out a risk assessment of customer premises will identify which of the two below?
Hazards to safety and security
Equality and diversity issues
Possible risks
Best routes for delivery drivers
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