P3CS16-1
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Question 1 of 5
Is the following statement true or false? Before making a visit to a customer’s premises you should confirm the visit and check all paperwork and contact details.
FALSE
TRUE
It is important to be positive about the product in order to:
book an appointment
give the customer confidence
increase profits
sell extra related products
Why is it important to observe organisational standards on customer premises?
It enhance the reputation of the organisation
It helps organisational health and safety assessments
It improves security in the organisation
It promotes the organisational dress code
All work must be previously agreed in order to:
respect client confidentiality
ensure that work is finished on time
keep to warranty terms and conditions
avoid disputes and complaints
Carrying out a risk assessment of customer premises will identify which of the two below?
Hazards to safety and security
Equality and diversity issues
Possible risks
Best routes for delivery drivers
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