P3CS19-1
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Question 1 of 5
Which two different sources of information may be used to improve customer services?
Product knowledge
Sales presentations
Mystery shoppers
Exhibition feedback
Which one of the following is a way to improve customer service?
Reducing prices
Adapting the service offer
Legislation
Collecting feedback from competitors
Organisational constraints on suggesting improvements to customer service include:
number of customers
the customer journey
level of experience
staff feedback
The limits of your own authority depends on:
pay and holidays
role and level
sales and profit
surveys and data
Is the following statement true or false? In order to improve customer service on a personal level, it is important to have skills and knowledge.
FALSE
TRUE
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