P3CS19-1
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Question 1 of 5
Which two different sources of information may be used to improve customer services?
Mystery shoppers
Exhibition feedback
Product knowledge
Sales presentations
Which one of the following is a way to improve customer service?
Collecting feedback from competitors
Legislation
Reducing prices
Adapting the service offer
Organisational constraints on suggesting improvements to customer service include:
number of customers
staff feedback
level of experience
the customer journey
The limits of your own authority depends on:
sales and profit
pay and holidays
role and level
surveys and data
Is the following statement true or false? In order to improve customer service on a personal level, it is important to have skills and knowledge.
FALSE
TRUE
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