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P3CS19-1

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Question 1 of 5

Which two different sources of information may be used to improve customer services?

Exhibition feedback

Sales presentations

Product knowledge

Mystery shoppers

Which one of the following is a way to improve customer service?

Adapting the service offer

Reducing prices

Collecting feedback from competitors

Legislation

Organisational constraints on suggesting improvements to customer service include:

the customer journey

level of experience

staff feedback

number of customers

The limits of your own authority depends on:

role and level

surveys and data

pay and holidays

sales and profit

Is the following statement true or false? In order to improve customer service on a personal level, it is important to have skills and knowledge.

FALSE

TRUE

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