P3CS19-1
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Question 1 of 5
Which two different sources of information may be used to improve customer services?
Exhibition feedback
Product knowledge
Sales presentations
Mystery shoppers
Which one of the following is a way to improve customer service?
Legislation
Adapting the service offer
Collecting feedback from competitors
Reducing prices
Organisational constraints on suggesting improvements to customer service include:
the customer journey
number of customers
level of experience
staff feedback
The limits of your own authority depends on:
sales and profit
role and level
pay and holidays
surveys and data
Is the following statement true or false? In order to improve customer service on a personal level, it is important to have skills and knowledge.
TRUE
FALSE
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