P3CS19-1
Your Score: 0/5
Question 1 of 5
Which two different sources of information may be used to improve customer services?
Exhibition feedback
Sales presentations
Product knowledge
Mystery shoppers
Which one of the following is a way to improve customer service?
Adapting the service offer
Reducing prices
Collecting feedback from competitors
Legislation
Organisational constraints on suggesting improvements to customer service include:
the customer journey
level of experience
staff feedback
number of customers
The limits of your own authority depends on:
role and level
surveys and data
pay and holidays
sales and profit
Is the following statement true or false? In order to improve customer service on a personal level, it is important to have skills and knowledge.
FALSE
TRUE
Quiz Complete!
You scored: 0 out of 5