Laser Lessons - Lesson

P3CS44-1

Find and read chapter two ‘Fulfilling orders: The nature of modern order cycle management’ in ‘The definitive guide to order fulfilment and customer service’ by Amydee and Stanley Fawcett, published by Pearson FT Press. N.B. You should be able to borrow this book from your local library service.

Table of Contents

Tutorial Video
Reading Materials

‘The importance of credit control’ article on the Santander website.
‘6 easy ways to credit check your customers’ webpage from the Start Ups website.
‘Quickbooks 2015: The best guide for small businesses’ by Bobbi Sandberg and Leslie Capachietti, published by McGraw-Hill Osborne Media.
‘County court judgments for debt’ from the Gov UK website.

Presentation
Good Practice Example
Interactive Quiz
Evidence Opportunities
Extended Learning

Click on the icon and read about credit control from the Law Donut website.
Click on the icon to read a guide to The Insolvency Service from the Gov UK website.
Find and read chapter two ‘Fulfilling orders: The nature of modern order cycle management’ in ‘The definitive guide to order fulfilment and customer service’ by Amydee and Stanley Fawcett, published by Pearson FT Press. N.B. You should be able to borrow this book from your local library service.

Think And Challenge

Click to read this case study looking at distribution at Marine Harvest, the world’s largest seafood producer and farmed salmon company.
- How does the sales order processing system at Marine Harvest help them manage their sales orders?
- Which departments / people do you have to work with at your organisation to manage each stage of the sales order process?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.