P3CS24-1
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Question 1 of 5
Is the following statement true or false? Customer service award programmes can include apprenticeships.
TRUE
FALSE
Drag and drop the words into the correct gaps.
local awardtoolusedcoverage
A customer service programme can be as a promotional by gaining in newspapers.
What is 'organisational culture' a set of?
Shared values, belief, and norms
Diverse employees working together
Roles for sales and marketing
Different departments on projects
A business case justifies the investment of:
customer satisfaction
cost-benefit analysis
time, money and resources
SMART objectives
Is the following statement true or false? A plan for a customer service award programme should be sure to include a detailed overview of the Data Protection Act 1998.
TRUE
FALSE
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