P3CS37-1
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Question 1 of 5
When communicating an incident, what is the best way to get a quick response?
Sending an email
Walking to the contact centre
Sending a letter
Using the telephone
Clear communication is important when dealing with incidents in order to avoid:
responding quickly
accountability
instant messaging
misunderstandings
Data obtained from monitoring actions of those responding to an incident is used for:
respecting confidentiality
changing shift patterns
staff interest
suggesting improvements
Which one of the following is NOT a way of monitoring actions of those dealing with incidents?
Customer feedback
Listening to calls
Information from reports
Risk assessment
Is the following statement true or false? Support for colleagues working in a contact centre includes training and development.
TRUE
FALSE
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