P3CS37-1
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Question 1 of 5
When communicating an incident, what is the best way to get a quick response?
Sending an email
Using the telephone
Walking to the contact centre
Sending a letter
Clear communication is important when dealing with incidents in order to avoid:
misunderstandings
instant messaging
accountability
responding quickly
Data obtained from monitoring actions of those responding to an incident is used for:
staff interest
suggesting improvements
respecting confidentiality
changing shift patterns
Which one of the following is NOT a way of monitoring actions of those dealing with incidents?
Risk assessment
Information from reports
Listening to calls
Customer feedback
Is the following statement true or false? Support for colleagues working in a contact centre includes training and development.
TRUE
FALSE
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