P3CS37-1
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Question 1 of 5
When communicating an incident, what is the best way to get a quick response?
Using the telephone
Walking to the contact centre
Sending an email
Sending a letter
Clear communication is important when dealing with incidents in order to avoid:
misunderstandings
responding quickly
accountability
instant messaging
Data obtained from monitoring actions of those responding to an incident is used for:
suggesting improvements
respecting confidentiality
changing shift patterns
staff interest
Which one of the following is NOT a way of monitoring actions of those dealing with incidents?
Listening to calls
Risk assessment
Information from reports
Customer feedback
Is the following statement true or false? Support for colleagues working in a contact centre includes training and development.
FALSE
TRUE
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