P3CS37-1
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Question 1 of 5
When communicating an incident, what is the best way to get a quick response?
Sending a letter
Walking to the contact centre
Sending an email
Using the telephone
Clear communication is important when dealing with incidents in order to avoid:
misunderstandings
accountability
responding quickly
instant messaging
Data obtained from monitoring actions of those responding to an incident is used for:
respecting confidentiality
changing shift patterns
suggesting improvements
staff interest
Which one of the following is NOT a way of monitoring actions of those dealing with incidents?
Customer feedback
Information from reports
Listening to calls
Risk assessment
Is the following statement true or false? Support for colleagues working in a contact centre includes training and development.
TRUE
FALSE
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