P3CS37-1
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Question 1 of 5
When communicating an incident, what is the best way to get a quick response?
Walking to the contact centre
Sending a letter
Sending an email
Using the telephone
Clear communication is important when dealing with incidents in order to avoid:
responding quickly
accountability
misunderstandings
instant messaging
Data obtained from monitoring actions of those responding to an incident is used for:
changing shift patterns
staff interest
suggesting improvements
respecting confidentiality
Which one of the following is NOT a way of monitoring actions of those dealing with incidents?
Risk assessment
Information from reports
Customer feedback
Listening to calls
Is the following statement true or false? Support for colleagues working in a contact centre includes training and development.
FALSE
TRUE
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