Mai Lau is Chinese and she does not say hello but gives a slight nod of her head and small bow.

• How should you respond to Mai Lau?
• What else might you need to know about the Chinese culture in order to communicate effectively with Mai Lau?
• What changes would you make to your communication method if Mai Lau were a child of four, an young person with autism or a deaf adult?

It is rare that there is just one way to respond to a scenario or situation, so do not consider that the responses you have to the above scenario will be judged as right or wrong. Share your scenario with a work colleague or friend and ask them to tell you whether they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your assessor.