Table of Contents
Read the information in the grids on how to: • ‘Establish positive relationships with families, friends and carers when your service is new to them’ on page 6 • ‘Recognise the importance of family relationships and your role in this’ on page 9 • ‘Maintain appropriate communication with families’ on page 14 • ‘Offer support to people who need care and support to maintain and manage family relationships’ on page 18
