Case Study

Rae has been asked to think of an idea to improve one working practice in her organisation as part of her apprenticeship. She has decided, after experiencing it herself, to propose an idea to improve the induction process. The current process was written by the head of HR and she is the person who will decide on any changes.

1. How can Rae communicate her idea?
2. Why is it important that Rae is confident about communicating her idea?

It is rare that there is just one way to respond to a scenario or situation, so do not consider that the responses you have to the above scenario will be judged as right or wrong. Share your scenario with a work colleague or friend and ask them to tell you whether they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your assessor.