Laser Lessons - Lesson

N2CPCS1-2

Table of Contents

In this tutorial you will learn:

The different types of legislation that relate to customer service.
The ethical considerations that can affect the delivery of customer service.
The importance of regularly checking for updates to legislation and ethical requirements.

Table of Contents

Find ‘Law express: Consumer and commercial law’ by Judith Tillson, published by Pearson (3rd edition), and read: Chapter one ‘The need for consumer protection’Chapter six ‘Distance selling and electronic commerce’Chapter nine ‘Consumer credit’Chapter eleven ‘Liability for unfair trading practices’ N.B. You should be able to borrow this book from your local library.
Click to read ‘Your role as a service provider under the Equality Act’ by the Equality and Human Rights Commission.
Click to read ‘Misleading and aggressive commercial practices – new private rights for consumers’ by the Department for Business, Skills, and Innovation.
‘Guide to the General Data Protection Regulation (GDPR)’ webpage from the Information Commissioner’s Office (ICO). Click on the link to read about the regulations that came into force in May 2018.

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