N2CPCS1-2
Click to watch ‘How Innocent used ethics and trust to create customer engagement - Richard Reed, Innocent Drinks’, this video was produced by Vaughn Highfield.
Table of Contents
- Tutorial Video
- Reading Materials
- ‘Understanding consumer regulation’ webpage from the Which? website.
- ‘Health and safety law: What you need to know’ by the Health and Safety Executive (HSE).
- ‘Equality Act 2010: What do I need to know?’ by the British Chamber of Commerce and the Government Equalities Office.
- ‘Data Protection Act 2018’ on the Gov UK website
- ‘Environmental regulations’ on the Law Donut website
- ‘Business Companion: Quick guides’ webpage from the Business Companion website.
- Presentation
- Good Practice Example
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- Find ‘Law express: Consumer and commercial law’ by Judith Tillson, published by Pearson (3rd edition), and read: Chapter one ‘The need for consumer protection’Chapter six ‘Distance selling and electronic commerce’Chapter nine ‘Consumer credit’Chapter eleven ‘Liability for unfair trading practices’ N.B. You should be able to borrow this book from your local library.
- Click to read ‘Your role as a service provider under the Equality Act’ by the Equality and Human Rights Commission.
- Click to read ‘Misleading and aggressive commercial practices – new private rights for consumers’ by the Department for Business, Skills, and Innovation.
- ‘Guide to the General Data Protection Regulation (GDPR)’ webpage from the Information Commissioner’s Office (ICO). Click on the link to read about the regulations that came into force in May 2018.
- Think And Challenge
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