N2CPCS1-6
Your Score: 0/5
Question 1 of 5
Match the words on the left with the items on the right.
Drag and Drop items from one side to pair them with items from the other side
Customer service language
Brand promise
Mission statement
A commitment or mission
A written sentence / paragraph which defines the purpose and values of your company
Phrases and words that support a brand, and inform the way that you talk to a customer
One of the benefits of branding is to gain customer:
distrust
information
satisfaction data
loyalty
Which two of the below should customer service language be?
Simplistic
Sincere
Forceful
Reassuring
Is the following statement true or false? The brand conveys the quality of your product or service to the customer.
FALSE
TRUE
Is the following statement true or false? The relationship between customer service and a brand helps gather customer personal information.
FALSE
TRUE
Quiz Complete!
You scored: 0 out of 5