N2CPCS9-1
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Question 1 of 5
It is important to keep up to date with product knowledge because you will be able to
Write organisation procedures
Increase your salary
Go on a training course
Answer customers’ questions
Customers’ needs can be identified by:
Exceeding customer expectations
Promoting additional products
Using questioning techniques
Giving a positive impression
AIDA is an acronym for:
Attention, Interest, Description, Action
Attention, Interest, Desire, Action
Attention, Interest, Desire, Active listening
Attention, Information, Desire, Action
Cross selling is about selling a:
Related item
More expensive item
Special promotion
Different package
The best time to promote additional products/services is when the customer has:
Not made a decision about buying
Asked questions about the product/service
Asked for a reduction in price
Decided to buy the product/service
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