N2CPCS13-1
Table of Contents
- Tutorial Video
- Tutorial Video
- Reading Materials
- ‘What are the benefits of teamwork in business?’ webpage on the Chron: Small Business website
- ‘Conflict resolution’ on the Quizlet website
- ‘How to communicate effectively with your colleagues’ on the Uplift Events website
- ‘The role of a buddy / mentor for new starters’ report from the Manchester Metropolitan University
- ‘Building rapport’ webpage from the Mind Tools website
- Presentation
- Click to launch this lesson’s first presentation ‘An introduction to conflict resolution’ by Rick Olshak from the Illinois State University.
- Click to launch this lesson’s second presentation ‘Effective team working’.
- Click to launch this lesson’s third presentation ‘Buddy a colleague to develop their skills’.
- Good Practice Example
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- Click to read ‘How to communicate more effectively in the workplace’ on the Harvard Extension School website.
- Click to read ‘Effective Communication Between Workplace Peers’ on the Chron: Small Business website.
- ‘Mentoring skills’ webpage from the Mind Tools website. Click to read this article about using your knowledge and experience to help others.
- ‘The mentoring pocketbook’ by By Geof Alred, Bob Garvey, and Richard Smith, published by Management Pocketbooks. Click on the icon to read this pocketbook.
- ‘Spotlight on… buddy schemes’, an article on the Personnel Today website. Click to read about informal mentoring in business, using consultancy firm Accenture as an example.
- ‘Principles of effective teamwork’ from the Performance Horizons website.
- ‘Conflict resolution: Resolving conflict rationally and effectively’. From the Mind Tools website.
- ‘Forming, Storming, Norming and Performing: Understanding the stages of team formation’ from the Mind Tools website. Read the article and watch the video.
- Think And Challenge
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