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P2CS3-4

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Question 1 of 5

Which two of the below does customer service information include?

Personal data

Lines of responsibility

Risk assessments

Customer complaints

Minutes of meetings

Is the following statement true or false? Systems to manage customer service information are important because security and confidentiality can be maintained.

FALSE

TRUE

Is the following statement true or false? Systems to manage customer service information are used to target customers for various marketing purposes if permission has not been given.

TRUE

FALSE

Which three of the below are features of an effective complaints procedure?

Non-compliance with consumer legislation

Storing customer information, without their permission

Setting timescales for resolutions

Clearly outlining lines of responsibilities

Consistently handling complaints

Drag and drop the words into the correct gaps.

informationreputationimprovementsefficientprofits

An complaints procedure will give the organisation valuable that they can use to make and enhance the of the organisation, which in turn will lead to more business and increased .

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