Laser Lessons - Lesson

P2BA44-1

Table of Contents

‘Brilliant customer service (brilliant business)’ by Debra Stevens, published by Prentice Hall.

Find this book and read the introduction and chapter one ‘Customers have changed’ on the Amazon website.

Table of Contents

‘Brilliant customer service (brilliant business)’ by Debra Stevens, published by Prentice Hall.
‘Customer service’ slideshow from the Slideshare website.
‘How to understand your customers’ needs, and expectations.’ Information sheet by the C3 Partnership.
‘How to keep your customer service promise’ on the Sudden Business Link website

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