Table of Contents

1. Tutorial Video
2. Reading Materials
• ‘Manager induction standards’ by Skills for Care
• ‘Models of communication’ on the BusinessTopia website
• ‘Communication skills in social care’ by Skills for Care
• Laser Learning reading text ‘Communication for managers’
• ‘Communication systems’ webpage on the Inc. website
• ‘General Data Protection Regulation (GDPR): Implications for social care employees’ from Skills for Care
• ‘What does the law say about sharing information? webpage on the Social Care Institute for Excellence website
• Laser Learning reading text ‘Looking after information’
• ‘Health and social care’ webpage on the Information Commissioner’s Office website
3. Presentation
• Click to launch this lesson’s first presentation on ‘Leading Practice: 10.0 Management information systems’ by the SCIE.
• Click to launch this lesson’s presentation on ‘Overcoming barriers to communication’.
4. Good Practice Example
5. Good Practice Example
6. Interactive Quiz
7. Evidence Opportunities
• NCFE CACHEIf you are studying the 'NCFE CACHE Level 5 Diploma in Leadership and Management for Adult Care' qualification, please click to open this 'Evidence opportunities' sheet.
• PearsonIf you are studying the 'Pearson BTEC Level 5 Diploma in Leadership and Management for Adult Care (England)' qualification, please click to open this 'Evidence opportunities' sheet.
• HighfieldIf you are studying the 'Highfield Level 5 Diploma in Leadership and Management for Adult Care (RQF)' qualification, please click to open this 'Evidence opportunities' sheet.
• TQUKIf you are studying the 'TQUK Level 5 Diploma in Leadership and Management for Adult Care' qualification, please click to open this 'Evidence opportunities' sheet.
• iCQ If you are studying the 'iCQ Level 5 Diploma in Leadership and Management for Adult Care' qualification, please click to open this 'Evidence opportunities' sheet.
8. Extended Learning
• Click to launch this presentation on ‘The Caldicott Principles’ by Laser Learning.
• Click to read ‘Communication and management’ on the Principles of Management website.
• Communication involves speaking respectfully to people and listening to what they say. Read 'Dignity factors - communication' from the SCIE website, which offers ideas for using communication in practice.
• Click on the link to access this British Institute of Learning Difficulties factsheet about communication.
• Click to access resources on ‘Getting your organisation digital ready’ on the Skills for Care website.
• Think about your setting’s method of storing confidential records about individuals. Is the storage system secure? Who has access to the records? Does everyone who has access to the records understand the importance of confidentiality and the setting’s procedures for maintaining confidentiality? Can you think of any ways to improve the organisation or storage of the information?
• ‘Information sharing: Advice for practitioners providing safeguarding services to children, young people, parents and carers’ by the HM Government. Click to access this guide to information sharing.
• Click to read ‘Your guide to Communicating with people with a learning disability’ by Mencap.
• ‘Active listening’ by the NHS Improvement team. Click to read about when to use active listening and how to use it.
9. Think And Challenge