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L5ADCARE9-1

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Question 1 of 5

Complete the sentence. Breakthroughs are improvements which arise over…

Many small changes

Chance discoveries

Staff involvement

Incremental change

Kaizen is continuous improvement based on:

Investors in people

Speaking with data, managing by facts

Organisational structure and culture

Quality circles

Tools that can be used for continuous improvement include:

Prosci’s ADKAR

Royal Warrants

Stakeholder analysis

Pareto Analysis

Benchmarking uses information to improve:

Health and safety

Staff morale

Performance

Communication

The Deming cycle is:

Plan check do act

Check plan act do

Plan do check act

Check act plan do

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