L5ADCARE9-1
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Question 1 of 5
Complete the sentence. Breakthroughs are improvements which arise over…
Many small changes
Staff involvement
Incremental change
Chance discoveries
Kaizen is continuous improvement based on:
Organisational structure and culture
Quality circles
Investors in people
Speaking with data, managing by facts
Tools that can be used for continuous improvement include:
Pareto Analysis
Stakeholder analysis
Prosci’s ADKAR
Royal Warrants
Benchmarking uses information to improve:
Staff morale
Health and safety
Performance
Communication
The Deming cycle is:
Check plan act do
Check act plan do
Plan check do act
Plan do check act
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