L5ADCARE9-1
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Question 1 of 5
Complete the sentence. Breakthroughs are improvements which arise over…
Staff involvement
Many small changes
Chance discoveries
Incremental change
Kaizen is continuous improvement based on:
Speaking with data, managing by facts
Quality circles
Investors in people
Organisational structure and culture
Tools that can be used for continuous improvement include:
Pareto Analysis
Prosci’s ADKAR
Royal Warrants
Stakeholder analysis
Benchmarking uses information to improve:
Health and safety
Staff morale
Performance
Communication
The Deming cycle is:
Check act plan do
Check plan act do
Plan do check act
Plan check do act
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