L5ADCARE9-1
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Question 1 of 5
Complete the sentence. Breakthroughs are improvements which arise over…
Staff involvement
Chance discoveries
Many small changes
Incremental change
Kaizen is continuous improvement based on:
Investors in people
Quality circles
Organisational structure and culture
Speaking with data, managing by facts
Tools that can be used for continuous improvement include:
Prosci’s ADKAR
Stakeholder analysis
Royal Warrants
Pareto Analysis
Benchmarking uses information to improve:
Performance
Communication
Staff morale
Health and safety
The Deming cycle is:
Check act plan do
Plan do check act
Plan check do act
Check plan act do
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